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| The following service conditions apply in general to both Southern Africa and South America |
Currency Fluctuations
Due to currency fluctuations please note that all prices quoted are valid only at the time of printing and are subject to change without prior notice. Only full payment and issuance of relevant documentation at the time of payment will guarantee prices. We regret any inconvenience, but unfortunately LED TOURS & TRAVEL cannot in any way be held responsible. |
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Airline Ticket Restrictions
The airlines are clamping down on the names entered on airtickets. Airtickets must now have the full first name & last name inserted. These names are checked against the passport (or ID document) when checking in and when passing through customs. If there is any discrepency the passenger is not allowed to board and new tickets must be issued. Any name changes to airline tickets are now being charged. These charges are becoming expensive to us. We need to prevent name changes to airtickets. To avoid costly name changes to tickets and to avoid difficulties when clients wish to cancel, or claim they are using a different travel agent, we must now now insist on receiving a booking form completed and signed by the client before we will issue an airticket or book accommodation. |
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Booking Fee
A non-refundable amount of R200–00 per booking will be levied for any expenses incurred as a result of any international requests made by our office. The amount will have to be deposited into our account before Led Tours can process any bookings. The booking fee will only be credited if the client travels with Led Tours & Travel.
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Reservations/Deposit/Payment
A deposit of 30% of tour cost, is payable at time of reservation and the balance is payable not less than 45 days prior to departure.
Confirmation will be in writing (only) upon receipt of the above deposit/tour cost. Led Tours, reserves the right to cancel any reservation for which the total price has not been paid by due date, in which event the deposit will be forfeited to the Company. Reservations will only be considered as firm bookings when the deposit has been received in our office and when the Company’s official booking form has been completed, in full and signed.
Please note: Quote/Rates/Tariffs are not secure until Full Service Payment is received. All Rates, Departures, Hotels , Flights and Itineraries are subject to change without notice |
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Delays
The Company does not hold itself responsible, nor can it be held responsible for any delayed flights or re-scheduling of flights. Nor any other event beyond our control, prior to and/or during the course of any holiday mentioned in this brochure, whether brought about by technical difficulties, strikes, weather conditions or any other circumstances whatsoever, whether foreseen or unforeseen. It is understood that any expenses relating to these unscheduled extensions (e.g. hotels, meals, telephone calls, etc) will be for the passenger’s account. |
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Unused Services
No refund will be considered for any unused services irrespective of whether they form part of the basic inclusive holiday price, or whether they are in respect or pre-booked optional arrangements.
The Company will levy a R50 amendment fee for each alteration made to bookings after the initial reservation. |
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Local Representatives/Tour Leader
Packages/Holidays do not include the services of a tour leader from South Africa. However the services of our local agent is available and used at all times. Should the services of a tour leader be required, we shall cost it in the package.
Prices and Exchange Rates
Land/Air tour prices are quoted in South African Rand and are subject to currency fluctuations. Payments must be made in SA Rand. Airfares are subject to increase during the year. |
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Rates
Rates in the programme are per person. Since each tour is offered as a complete arrangement, itemised costs are not given. All rates, departures, hotels and itineraries are subject to change without notice, but if any alteration occurs, it will be notified to deposit paid passengers through the booking agent. |
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Children’s Rates
Please apply to Led Tours stating age of children.
NB: Single supplement can be charged for a child unable to share parents accommodation and/or tour. |
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Air Transportation
These packages are sold in conjunction with the economy class air services on SAA and other regional airlines in country of destination (IATA or NON IATA CARRIERS). The carrier concerned is not to be held responsible for any act, omission or event during the time the passengers are not on board the aircraft of conveyance.
The passenger ticket in use by the airline concerned when issued shall constitute the sole contract between the airline concerned and the purchaser of these tours and/or the passenger. Airfares are based on tariffs and are subject to increases. |
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Reconfirmations
Passengers are reminded that they are responsible for reconfirmation of flights 72 hours prior to arrival at any destination. Failure to do so might result in the cancellation of a flight reservation by the airline. |
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Accommodation
Accommodation as shown for each itinerary, but the right is reserved to offer alternative accommodation of similar standard. Single room supplement is payable for persons travelling alone or requiring sole use of a room. |
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Meals
Continental (CB) and/or American (AB) style breakfast included, unless otherwise stated. Lunches and dinners as shown in each itinerary.
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Airline Baggage Allowance
The 2-piece system applies on the transatlantic route. On domestic and international sectors as per airline and IATA regulations of carrier.
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Driving Licence
If passengers intend to drive a rental car they should obtain an international driving permit from their local AA office.
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Insurance
The onus lies upon the client to obtain the necessary cover to protect them against default by services, cancellation, loss, theft, injury, accident and medical expenses. This is strongly recommended since Led Tours its servants and/or agents will not accept responsibility for any kind of losses or expenses.
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Hotel Check-in/Check-out
Hotels will endeavour to accommodate guests for an earlier check-in time if required but is dependent on availability of rooms. Check-in times vary between countries. The following times should be used as guidelines.
Check in: 14:00 Check-out: 11h00
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Hotel Rooming Lists
Hotels require rooming lists approximately 30 days prior to groups’ arrival. Failure to submit rooming lists may result in all reservations being cancelled automatically unless prior arrangements have been made with the hotel concerned.
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Tour Amendment or Modification
We may need to cancel or amend an itinerary once it has been confirmed because of circumstances beyond our control, such as flood, strike, fire, war or other major factors. Should this happen, prior to departure, you will be advised and offered an alternative arrangement. But if this is not acceptable, full refund less the deposits/booking fee will be made. With regard to the air portion, Led Tours is not responsible for those cancellations subject to the conditions of the airfares applied.
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Passports, Visas and Health Requirements
It is the responsibility of the passenger to ensure he/she is in possession of valid documentation i.e. a valid passport, visa/s, re-entry permit and health certificates/ requirements before departure. The Company does not accept responsibility for any consequences whatsoever arising from a passenger failing to ensure that he or she has complied with the necessary health, passport and visa requirements.
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All Tipping
Sightseeing drivers are not included. If you feel your tour manager performed well in enabling you to enjoy your Tour, we suggest you enclose a gratuity in an envelope and give it to your tour manager individually at the end of the tour.
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Special Requests
Please specify any special requests you may have at the time you make your booking. We accept special requests on the understanding that whilst we will make every effort to comply, under no circumstances can we guarantee that they will be met at your destination.
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Cancellations
Cancellations while payments are still in RSA are subject to, more than 45 days prior to departure are subject to the R200.00 booking fee plus deposits paid in lieu of reservations/bookings made and penalties levied by overseas principles subject to Seasonal Demand (High/Low).
The following cancellation charges (Cancellations while payments of clients are still in RSA Monetary System) will be levied if cancellations are made 45 days and less prior to departure, please use this as a guideline only (*)
(*) Special Peak Period - High Season Payment Policy/Cancellation: is subject to our services conditions and that of our agents or service providers, these conditions may differ from ours
Cancellations while payments are still in RSA;
The booking fee + any deposits paid are non-refundable in cases of full cancellation of tour package.
45 days + Service Fee + deposit is forfeited.
45-26 days prior to departure 80% of the tour cost
26 days and less prior to departure 100% of the tour cost
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Refunds
No refund can be made for tours, meals, sightseeing, transfers, accommodation or other services included in your tour, which, for reasons of illness or otherwise, were not utilised.
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Responsibility
Led Tours, its servants and/or its associated companies or agents act only in the capacity of agents for the passenger in all matters of transportation, tour operations and other services. All receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided. Led Tours, its servants and/or its associated companies or agents assume no responsibility for default, loss, injury accident, damage, delay or irregularity that may be caused to person or property , however caused or arising, during any tour under its management, sponsorship, procurement or otherwise. Baggage and personal effects are always the passenger's responsibility.
The transportation companies or firms shall be exempt from all liabilities in respect of default, detention, delay, loss, damage, sickness, or injury however and by whomsoever caused and whatever kind occurring to the passenger at that time when the passenger is not on board a carrier of conveyance used or operated by the transportation companies or firms. The passage contract in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or passengers. The issuance and acceptance of receipts, tickets, vouchers, coupons or exchange orders shall be deemed consent to the above conditions.
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Payment Info
When making payments please consider currency fluctuations and bank commissions when transmitting by bank draft or telegraphic transfer. Please note Led Tours does not extend credit accounts or accept credit card payments.
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Tour Numbers (Passengers)
Led Tours reserves the right to limit the numbers of passengers booked on any one tour/s.
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